How can we help?

FAQ

SIZING & FIT

What size should I order?

Our sizing is age-based using average head circumferences (50th percentile):

  • Infant: 4-12 months
  • Toddler: 12 months - 3 years
  • Youth: 3-6 years
  • Junior: 6-10 years

If your kid's between sizes or has a bigger dome, size up.

Do your snapbacks adjust?

Yes. All snapbacks have adjustable snaps in the back. The bill and front panels are fixed.

How do swimsuits fit?

Euro-style fit - shorter than typical US board shorts. They'll hit anywhere from mid-thigh to above knee.

Waistband measurements (relaxed):

  • 6-12m: 41cm
  • 12-18m: 43cm
  • 18-24m: 45cm
  • 2T-3T: 47cm
  • 4T-5T: 49cm

ORDERING & SHIPPING

How long until my order ships?

1-3 business days normally. During sales/holidays: up to 9+ business days to process. Then 5-6 business days for US delivery via USPS/UPS.

What are shipping costs?

US: Starting at $5.99, increases with weight.

International: Varies by weight and destination

Do you ship internationally?

Yes, via DHL with DDP (no surprise customs fees at delivery). Takes up to 3 weeks. If tracking shows "delivered" but you don't have it, wait 2 days - it's probably at your local post office.

Can I change or cancel my order?

No. Processing starts immediately. If critical, we can cancel and refund as store credit to reorder. Email support@binkybro.com ASAP.

Wrong address entered?

Email support@binkybro.com with "INCORRECT ADDRESS" in subject line immediately. Include order number and correct address. If already shipped, we can't help.

What's shipping protection?

Covers damaged, lost, or stolen packages in transit. Also covers free return shipping if needed. Without it, you're on your own for shipping issues. Skip it for local pickup orders.

RETURNS & EXCHANGES

Do you accept returns?

No refunds. We don't resell returned kids' products for safety/hygiene reasons. Returns within 15 days with original packing slip = 100% store credit. Email tracking to support@binkybro.com.

What about exchanges?

Same deal - return within 15 days with packing slip and note what you want instead. We'll create a new order. Any price difference gets invoiced or credited.

Black Friday/Sale purchases?

ALL SALES FINAL during discount periods. Zero exceptions. Double-check everything before checkout.

What if my item arrives damaged?

Email support@binkybro.com with photos within 5 days of delivery. We'll replace it.

PRODUCT CARE

How do I clean hats?
  • Snapbacks/Beanies: Spot clean with mild detergent, warm water, toothbrush. NO washing machine.
  • Barney Patrols (straw): Barely damp spot clean only. They're fragile - will break if bent/soaked.
How do I wash clothing?
  • Regular items: Machine wash cold, tumble dry low
  • Swimwear: Rinse after use, machine wash cold, hang dry
Choking hazards

Remove the silver BinkyBro sticker from hat bills before giving to babies.

DISCOUNTS & DEALS

Military discount

15% off through VerifyPass verification. Active duty, veterans, and dependents eligible. Follow this link : Military Discount

Can I stack discount codes?

No. One code per order. Most codes don't work with free gift promos.

Missed using my discount code?

Too bad. We don't apply codes after purchase. Always check the price dropped before completing checkout.

How do I become a brand rep?

Annual rep search announced on @binkybro Instagram. Reps get discounts for being brand ambassadors.

ORDERING HELP

Do you offer wholesale?

Yes. Minimum 40 items, brick-and-mortar only (no online resale), buyer pays shipping. Email support@binkybro.com.

Is local pickup available?

Yes, if you are near our Provo location. No local pickup during BFCM sale time. Select at checkout.

Gift cards?

Digital gift cards available on site.

Featured on Instagram?

We repost customer photos with permission. Tag your pics for a chance. We don't tag back when reposting.

CONTACT

How do I reach you?

Email: support@binkybro.com (fastest)

Instagram: @binkybro (slower)

Response time is 1-2 business days via email.

IVF Foundation?

Legends Are Born Everyday program provides IVF scholarships. Check the foundation page for details.

Get in touch

Have questions about your order, or a general enquiry?