Returns and Exchanges
RETURNS
As BinkyBro predominantly sells products to infants and toddlers we must be EXTREMELY careful with returned merchandise. As a result, we do not resale any products that have been returned to us as we can’t account for where they have been, what they may or may not have been exposed to, etc. We do this to ensure that no infants or toddlers receive a product that might have new contaminations, contain allergens, etc.
If a product is returned to our warehouse, (A) within 15 days of receiving it, and (B) with the original packing slip, you will be provided 100% store credit for that product. Once the package is received you will be given store credit through the email address that was used for the purchase.
Please allow for 5-7 business days to process.
Please scroll to the bottom of this page to initiate your return.
Once a shipment has been forwarded back to BinkyBro you will need to email our support team at support@binkybro.com with your order # and the tracking number of your returned shipment. Once received, you will be sent an email with a code for your store credit amount.
Original shipping and handling charges will not be refunded. You are responsible for any additional shipping charges while using your store credit.
EXCHANGES
As BinkyBro predominantly sells products to infants and toddlers we must be EXTREMELY careful with any returned merchandise. As a result, we do not resale or exchange any products that have been returned to us as we can’t account for where they have been, what they may or may not have been exposed to, etc. We do this to ensure that no infants or toddlers receive a product that might have new contaminations, contain allergens, etc.
If an exchange is required you will need to ship that product back to our warehouse, (A) within 15 days of receiving it, (B) with the original packing slip, and (C) with a request for the item you would like to exchange for.
Once received, a new order will be created and the returned item will be exchanged for the requested item. If the value of the return does not cover the full cost, an invoice will be sent to your email before the exchanged item will ship. Any remaining balance after the exchange will be sent in the form of store credit to the email address associated with the order. You will be provided 100% store credit for any remainder that you can use to purchase a different item, size, etc. Please allow for 5-7 business days to process.
Please scroll to the bottom of this page to initiate your exchange.
Once a shipment has been forwarded back to BinkyBro you will need to email our support team at support@binkybro.com with your order # and the tracking number of your returned shipment.
Original shipping and handling charges will not be refunded. You are responsible for any new shipping charges while using your store credit.
DAMAGED PRODUCT
BinkyBro will replace any product(s) that are damaged when originally received.
Customers will need to send an email to our support team at support@binkybro.com within 5 days of receiving their order, along with your order #, and provide a picture of the damaged product(s).
Once reviewed by our support team they will respond to you with a solution.
SHIPPING PROTECTION
Shipping protection covers any damaged, missing or stolen packages while your order is in transit. In addition to this, if your order is returned to BinkyBro for any reason we will reship the order out to you free of charge. With shipping protection, we offer store credit or replacement product without any extra charges.
**REFUNDS ARE NOT GIVEN OUT WITH SHIPPING PROTECTION**
If you are choosing "Local Pickup" as your shipping option you do not need to purchase Shipping Protection, as this is protection to cover your order through transit.
Please follow this link to file any claims:
https://binky-bro.myshopify.com/a/insurify/claim
RETURN/EXCHANGE REQUESTS
