RETURNS 

As BinkyBro predominantly sells products to infants and toddlers we must be EXTREMELY careful with returned merchandise. As a result, we do not resale any products that have been returned to us as we can’t account for where they have been, what they may or may not have been exposed to, etc. We do this to ensure that no infants or toddlers receive a product that might have new contaminations, contain allergens, etc.

If a product is returned to our warehouse, (A) within 15 days of receiving it (B) with the original packing slip, (C) in the original packaging, you will be provided 100% store credit for that product.

Please ship all returns to the following address: 

261 S Vineyard Road

Orem, Utah 84058

United State of America

Once a shipment has been forwarded back to BinkyBro you will need to email our support team at support@binkybro.com with your order # and the tracking number of your returned shipment. Once received, you will be sent an email with a code for your store credit amount.

Original shipping and handling charges will not be refunded. You are responsible for any additional shipping charges while using your store credit. 

 

EXCHANGES

As BinkyBro predominantly sells products to infants and toddlers we must be EXTREMELY careful with any returned merchandise. As a result, we do not resale or exchange any products that have been returned to us as we can’t account for where they have been, what they may or may not have been exposed to, etc. We do this to ensure that no infants or toddlers receive a product that might have new contaminations, contain allergens, etc.

If an exchange is needed you will need to ship that product back to our warehouse, (A) within 15 days of receiving it (B) with the original packing slip, (C) in the original packaging, and then you will be provided 100% store credit for that product that you can use to purchase a different item, size, etc.

Please ship all exchanges to the following address:

261 S Vineyard Road

Orem, Utah 84058

United State of America

Once a shipment has been forwarded back to BinkyBro you will need to email our support team at support@binkybro.com with your order # and the tracking number of your returned shipment. Once received, you will be sent an email with a code for your store credit amount.

Original shipping and handling charges will not be refunded. You are responsible for any new shipping charges while using your store credit. 

 

DAMAGED PRODUCT

BinkyBro will replace any product(s) that are damaged when originally received.

Customers will need to send an email to our support team at support@binkybro.com within 5 days of receiving their order, along with your order #, and provide a picture of the damaged product(s). 

Once reviewed by our support team you will be sent an email with a code for your store credit amount (along with shipping costs included) for the product that was damaged upon receipt. That code can then be used to place another order.